Sofia for Travel & Hospitality
Reservations, itinerary updates, loyalty support. Transform customer requests and improve CSAT.
Get StartedWho Sofia Is
Sofia is your always-on guest experience specialist. She manages reservations, itinerary updates, and loyalty support across phone, chat, and email — ensuring guests receive immediate answers while your staff focuses on personalized service.
What Sofia Does
Reservation Management
Automates bookings, modifications, and confirmations. Guests can reserve, upgrade, or change rooms anytime without waiting on hold.
Cancellations and Refunds
Handles cancellations quickly, verifies refund eligibility, and offers alternatives or rebooking options to retain revenue.
Special Requests
Captures and processes amenity requests, travel preferences, or add-ons like airport transfers or late checkout automatically.
Loyalty and Rewards
Provides real-time points balance, redemption options, and personalized offers to strengthen retention and brand loyalty.
Guest Communication
Keeps guests informed with proactive notifications about itineraries, check-in times, and policy updates.
See It In Action
Watch how Sofia handles reservations, itinerary updates, and upselling in real time.
How Sofia Works
Understands the request
Identifies whether the guest needs a new booking, change, or special request through natural conversation.
"Can I add another night to my stay?"
Verifies guest details
Confirms identity using booking ID, name, or contact information, ensuring secure interactions.
Checks your systems in real time
Connects with your PMS, CRS, and CRM to view availability, rates, and loyalty profiles.
Takes action
Books rooms, processes cancellations, generates confirmation emails, or offers relevant upgrades.
Closes the loop
Confirms actions to the guest, updates internal systems, and logs the entire interaction automatically.
Interaction logged
Why Hospitality Brands Use Sofia
Missed Bookings
Every inquiry is answered instantly, even after hours.
Response Time
Guests confirm, cancel, or modify reservations immediately.
Consistent Service
Policies, pricing, and promotions stay accurate across all channels.
Guest Satisfaction Tracking
Feedback is captured automatically, improving retention and brand trust.
Connected to Everything That Matters
Sofia integrates with leading hospitality and travel platforms including Oracle Opera, Cloudbeds, Amadeus, Sabre, and Salesforce Hospitality Cloud. She connects booking, CRM, and communication systems to provide a seamless experience across channels. Setup is guided and fully versioned to ensure secure and reliable implementation.
All integrations use secure API connections with version control and rollback capabilities for peace of mind.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to protect guest data and meet hospitality compliance requirements.
Privacy Settings
Secure Authentication
Multi-layer verification for payments, reservations, and loyalty accounts
Data Encryption
All guest and payment data are encrypted in transit and at rest
Compliance
Meets PCI-DSS, GDPR, and hospitality privacy standards globally
Retention Policies
Configurable data retention and redaction settings to protect guest information
Rollback and Audit Controls
Preview and revert automation changes safely before going live
Outcomes You Can Expect
25% more direct bookings through 24/7 coverage
Lower labor costs during peak and off-seasons
10–15% increase in ancillary revenue through intelligent upselling
Reduced cancellations and abandoned reservations
Higher CSAT and guest loyalty scores
Pricing That Scales With Your Property
Start with the plan that fits your guest volume and expand as your brand grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put Sofia on the front line?
Your guests get faster answers. Your team delivers unforgettable experiences.