Ben for Energy & Utilities
Billing support, outage alerts, usage analysis. Transform customer care and improve CSAT.
Get StartedWho Ben Is
Ben is your 24/7 customer care assistant for energy and utility operations. He manages billing inquiries, outage alerts, and service changes through voice, chat, and SMS. Ben keeps customers informed and payments on time while reducing call volumes and operational strain.
What Ben Does
Outage Reporting and Updates
Automatically records outage reports, provides status updates, and shares estimated restoration times without waiting for an agent.
Billing Support and Payments
Offers real-time account balances, processes payments, and assists with due dates or payment plan setups securely.
Service Changes
Handles move-in and move-out requests, address updates, and connection transfers quickly and accurately.
Usage and Efficiency Insights
Delivers energy usage summaries, alerts for unusual consumption, and personalized conservation recommendations.
Notifications and Alerts
Proactively notifies customers about scheduled maintenance, upcoming bills, and payment confirmations to reduce inbound inquiries.
See It In Action
Watch how Ben manages billing questions, outage updates, and payment processing in real time.
How Ben Works
Understands the request
Detects whether the customer needs outage updates, billing support, or service changes, then routes the workflow accordingly.
"My power is out in Springfield."
Verifies account details
Authenticates the customer securely using account number, address, or phone verification.
Checks your systems in real time
Integrates with CRM, billing, and outage management systems to retrieve live information and execute actions.
Takes action
Logs new outages, processes payments, updates account details, and triggers automated communication.
Closes the loop
Updates records, confirms outcomes to customers, and alerts staff if manual review is required.
Why Utility Providers Use Ben
Missed Calls
Every customer request is logged and responded to, even during high-volume events.
Resolution Time
Most billing and outage inquiries are resolved instantly.
Consistent Messaging
Customers receive accurate, compliant updates across every channel.
Payment Accuracy
Payments, usage data, and alerts are logged in real time without manual errors.
Connected to Everything That Matters
Ben integrates with major utility and communication platforms such as Oracle Utilities, SAP IS-U, Salesforce Energy Cloud, and payment processors. He syncs billing, CRM, and outage systems to provide seamless customer interactions and reduce agent workloads. Deployment includes guided setup, compliance verification, and continuous monitoring.
Oracle Utilities
SAP IS-U
Salesforce Energy Cloud
Itron
Landis+Gyr
Schneider Electric
Stripe
PayPal
Twilio
Genesys
Five9
Zendesk
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Privacy Settings
Secure Authentication
Multi-factor verification ensures account protection during every interaction
Data Encryption
All financial and service data are encrypted in transit and at rest
Compliance Alignment
Meets SOC 2, GDPR, and PCI-DSS standards for data security and payments
Retention and Redaction Policies
Customizable to align with regional energy and privacy regulations
Rollback and Testing Controls
Allows safe testing and simulation before live rollout
Outcomes You Can Expect
20–30% reduction in call queues
Faster payments and improved on-time collection rates
Lower staffing costs during outages and billing peaks
Stronger customer trust and satisfaction scores
Clear, automated communication that improves brand reputation
Pricing That Scales With Your Operation
Select the plan that fits your service volume and customer communication needs.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put Ben on the front line?
Your customers stay informed. Your team stays efficient.