Lian for Communications
Routing, call transcription, analytics. Transform customer support and lower churn.
Get StartedWho Lian Is
Lian is your intelligent voice and support coordinator for communications companies. She routes calls, transcribes conversations, and provides real-time analytics that help teams identify issues faster and deliver consistent, high-quality service 24/7.
What Lian Does
Call Routing
Directs callers to the right department or agent instantly based on intent, language, or account type.
Technical Support
Automates troubleshooting for connectivity and device setup. Guides customers through common fixes before escalation.
Billing and Payments
Provides account balances, due dates, and secure payment processing — reducing billing calls and improving customer trust.
Plan Upgrades and Retention
Identifies upsell opportunities during billing or support conversations. Offers personalized plan upgrades based on usage and customer history.
Transcription and Analytics
Transcribes calls in real time, flags at-risk customers, and delivers insights to improve call center performance.
See It In Action
Watch how Lian handles technical support, billing inquiries, and real-time routing with ease.
How Lian Works
Understands the request
Detects customer intent through natural language understanding and classifies the call type instantly.
"My internet is down again."
Authenticates securely
Verifies customer identity using phone number, PIN, or account lookup.
Checks your systems in real time
Connects with CRM, billing, and network diagnostic tools to gather accurate information instantly.
Takes action
Performs guided troubleshooting, triggers resets, and provides immediate updates or payment confirmations.
Closes the loop
Summarizes the interaction, confirms resolution, and updates call logs or tickets automatically.
Ticket closed automatically
Why Providers Use Lian
Missed Calls
Every customer is answered instantly, even during high-volume hours.
Resolution Time
Routine requests are resolved faster without manual handling.
Transcript Accuracy
Conversations are logged and searchable for compliance and quality assurance.
Retention Tracking
AI flags high-risk customers in real time to enable proactive outreach.
Connected to Everything That Matters
Lian integrates with leading telecom and contact center systems like Genesys, Five9, Twilio, Zendesk, and Salesforce. She connects with your billing, CRM, and network tools to ensure seamless handoffs and consistent data flow. Setup is guided and version-controlled for compliance and stability.
All integrations use secure APIs with version control and compliance tracking. Updates are tested and deployed with full rollback capability.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to protect customer data and meet telecom compliance requirements.
Privacy Settings
Secure Authentication
Role-based access for agents and encrypted identity verification for customers
Data Encryption
All calls, transcripts, and payment details are encrypted in transit and at rest
Retention Policies
Configurable transcript and log retention settings with automated redaction
Compliance
Supports SOC 2, GDPR, and CCPA compliance for call and customer data handling
Audit and Rollback
Pre-deployment testing and full traceability for every workflow and integration
Outcomes You Can Expect
25% reduction in churn through faster, consistent support
30–40% lower cost per support ticket
Significant lift in ARPU from targeted plan upgrades
Faster average handle time and shorter queue wait
Improved visibility into customer sentiment and trends
Pricing That Scales With Your Operation
Start with the plan that fits your contact center size and scale as your customer base grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put Lian on the front line?
Your customers get faster answers. Your team delivers stronger results.