James for MSP
Ticket triage, SLA monitoring, auto-escalations. Transform your IT support team and elevate customer experience.
Get StartedWho James Is
James is your intelligent service desk partner for managed service providers. He handles ticket triage, monitors SLAs, and ensures every client issue is logged, prioritized, and resolved efficiently — freeing your technicians to focus on high-value work.
What James Does
Help Desk Support
Creates and categorizes tickets, collects essential context, and routes issues to the correct technician or escalation queue.
Password Resets
Performs secure identity verification and automates account recovery to restore access instantly without manual intervention.
Status Updates
Provides real-time updates on open tickets, SLA progress, and resolution timelines, reducing client follow-up calls.
SLA Monitoring
Tracks service-level compliance, sends proactive alerts for potential breaches, and prioritizes tickets based on urgency.
Client Feedback
Follows up on closed tickets to gather satisfaction data, creating an automated feedback loop that improves quality scores.
See It In Action
Watch how James manages real-time support calls, triages requests, and keeps clients informed automatically.
How James Works
Understands the request
Detects the intent behind each call or message — whether it's a password reset, outage report, or new ticket — and classifies it correctly.
"My Wi-Fi is down again"
Verifies the client
Authenticates identity using predefined security questions, email tokens, or system checks before proceeding.
Checks your systems in real time
Connects to PSA, RMM, and ticketing tools (ConnectWise, Autotask, ServiceNow) to pull context, review history, and apply triage rules.
Takes action
Logs new tickets, updates existing ones, escalates issues when thresholds are met, and sends automated client confirmations.
Closes the loop
Notifies the client of updates, confirms resolution, and automatically triggers satisfaction surveys.
Why MSPs Use James
Missed Calls
Every client request is captured and logged, no matter the hour.
Response Time
Tickets are created and categorized instantly with automated triage.
SLA Visibility
Real-time SLA tracking ensures proactive intervention before breaches occur.
Accuracy
Ticket data is consistent and complete across all integrated systems.
Connected to Everything That Matters
James integrates with the tools MSPs rely on: ConnectWise, Autotask, HaloPSA, ServiceNow, and major RMM platforms. He connects across ticketing, monitoring, escalation, and reporting systems to maintain visibility from first contact to resolution. Setup is guided, versioned, and tailored to your operational workflow.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Security Settings
Role-Based Access
Control user permissions and technician visibility by role and client scope.
Data Encryption
All ticket and call data are encrypted in transit and at rest.
Retention Policies
Define storage durations, redaction rules, and audit schedules.
SLA & Compliance Logging
Every interaction is timestamped and logged to meet ISO and SOC requirements.
Rollback Controls
Safely test workflows before deployment and revert configurations instantly.
Outcomes You Can Expect
35% reduction in tier 1 support costs
22% increase in client satisfaction
30% fewer SLA breaches through early escalation
$4,500 monthly savings on average for mid-sized MSPs
24/7 ticket coverage without adding overnight staff
Pricing That Scales With Your Operation
Start with the plan that fits your service volume and scale as your client base grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put James on the front line?
Your clients get faster support. Your team focuses on what matters most.