Riley for E-Commerce
Order tracking, returns, recommendations. Transform sales funnels and improve conversion rates.
Get StartedWho Riley Is
Riley is your intelligent post-purchase and support assistant for eCommerce. She handles order tracking, return requests, and personalized product suggestions through voice, chat, and SMS — ensuring every customer gets quick, helpful answers that drive repeat business.
What Riley Does
Order Tracking
Provides real-time updates on shipping status, delivery dates, and order confirmations directly from your logistics systems.
Returns and Exchanges
Automates return eligibility checks, generates RMAs, and communicates policies clearly to reduce confusion and back-and-forth.
Product Recommendations
Suggests complementary products based on purchase history, boosting basket size and increasing lifetime value.
Order Modifications
Assists with address changes, payment updates, and shipping method adjustments before dispatch.
Customer Feedback
Collects post-purchase feedback and reviews, feeding insights into your CRM or marketing platform for optimization.
See It In Action
Watch how Riley manages real-time order tracking, return flows, and upselling during customer interactions.
How Riley Works
Understands the request
Detects customer intent — whether tracking, return, or product inquiry — and retrieves relevant order information automatically.
"Where's my order?"
Verifies order details
Confirms identity and order numbers securely using phone, email, or order ID lookup.
Checks your systems in real time
Connects with Shopify, WooCommerce, BigCommerce, and shipping carriers to get accurate order and inventory data.
Takes action
Processes returns, generates labels, recommends products, or triggers support tickets when escalation is required.
Closes the loop
Sends confirmation messages, updates order systems, and logs all actions to your CRM or help desk.
Ticket #45823 closed
Why Retailers Use Riley
Missed Inquiries
Every customer gets an instant response, even during peak hours.
Resolution Time
Riley answers most post-purchase questions immediately.
Consistent Messaging
Product info, policy details, and updates are accurate across every channel.
Satisfaction Tracking
Feedback is captured automatically, giving teams clear performance insights.
Connected to Everything That Matters
Riley integrates with Shopify, Magento, WooCommerce, BigCommerce, ShipStation, Gorgias, and Zendesk. She syncs across inventory, logistics, CRM, and analytics platforms to provide seamless, real-time customer experiences. Deployment is guided and version-controlled for reliability and compliance.
Riley connects to your existing tech stack through secure APIs and webhooks. Set up is guided, and all integrations are version-controlled for stability.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to protect your customers and meet compliance requirements.
Privacy Settings
Role-Based Access
Limit access to customer data by department or agent role
Data Encryption
Protects all customer communication and transaction data in transit and at rest
Retention Policies
Configurable timelines for order, chat, and return data retention
Compliance Support
GDPR and CCPA-compliant logging and data handling
Rollback Controls
Preview automation workflows before launch and revert instantly if needed
Outcomes You Can Expect
15% increase in customer satisfaction
20–30% reduction in return volume
5–10% lift in average order value
70% fewer order status calls
Faster response times and higher loyalty
Pricing That Scales With Your Store
Choose the plan that fits your transaction volume and customer engagement goals.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put Riley on the front line?
Your customers get instant answers. Your team focuses on growth.