Michael for Healthcare
Confirm appointments. Manage refills. Handle after-hours calls. Patients get answers fast and your staff gets time back.
Get StartedWho Michael Is
Michael is your always-available front desk for voice, SMS, chat, and email. He understands intent, verifies identity when needed, and completes tasks inside your systems. Calls are natural, interruptible, and resolution-first.
What Michael Does
Appointments
Books, cancels, and reschedules. Sends reminders and follow-ups. Moves waitlisted patients into new slots.
Prescription Refills
Collects required details, checks eligibility, routes for approval, and notifies patients when ready.
After-Hours Coverage
Answers common questions, captures messages for clinicians, escalates urgent issues per your on-call policy.
Insurance and Billing Questions
Explains coverage, checks balances, collects payments when enabled, and opens tickets for edge cases.
Intake and Screening
Captures demographics and visit reason, applies clinic-approved triage scripts, and prepares the chart.
See It In Action
Watch how Michael handles real patient interactions across voice, SMS, chat, and email.
How Michael Works
Understands the request
Michael uses intent detection and entity extraction to identify the task and required fields.
"I need to book an appointment"
Verifies identity when needed
Date of birth, phone, or portal verification. All flows follow your verification policy.
Checks your systems in real time
EHR or EMR for schedule, meds, allergies, and notes. PMS for balances and payments. Phone and CRM for contact history.
Takes action
Books appointments, queues refills, updates tickets, sends reminders, and posts notes back to the record.
Closes the loop
Confirms outcomes to the patient, notifies staff when human review is required, and schedules follow-ups.
Prescription: Lisinopril 10mg
Why Clinics Use Michael
Missed Calls
Every patient is answered. Voice, SMS, chat, and web are covered without extra staffing.
Average Wait Time
Routine requests finish on the first contact.
Staff Satisfaction
Front desk focuses on in-person care while Michael handles repetitive work.
Data Accuracy
Notes and outcomes are written back to the record with consistent fields.
Connected to everything that matters.
Works with leading EHR and PMS systems, calendars, telephony, help desks, and payment providers. Typical connections include schedules, medications, prior authorizations, ticketing, and notifications. Setup is guided and versioned so clinics can go live safely.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Privacy Settings
Role-Based Access
Role-based access and audit logs
Data Encryption
Data encryption in transit and at rest
Retention Policies
Configurable retention and redaction policies
PHI Separation
Separation of PHI from analytics reporting
Rollback Controls
Pre-production simulations and rollback controls
Outcomes You Can Expect
Calls answered near 100 percent during business hours and after hours
Fewer no-shows through reminders and rescheduling
Faster prescription turnaround with fewer back-and-forth calls
Lower handle times for routine questions
Consistent documentation across channels
Pricing That Scales With Your Practice
Start with a plan that fits your current needs, and scale as your practice grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put Michael on the front line?
Patients get immediate help. Your team keeps its focus on care.